Hoteliers’ Voice

Reducing OTA Reliance: How Sleeping Bear Hotels Boosts Direct Bookings

27 Apr 2026

Contributed by Lukas

Learn how independent hotels can increase direct bookings and reduce reliance on online travel agencies (OTAs) with Sleeping Bear Hotels and Formula. ...

The reality of guest journeys - Live hotel panel - Scotland

13 Apr 2026

Contributed by Lukas

Recorded live from HOSPA edinburgh event Next Wave Hospitality: Tech Transformation that delivers sponsored by Focus on Hospitality withMike Baxtor, H...

Evolution of Iconic Luxury: An Investment in People - The Headland Hotel, Cornwall

29 Mar 2026

Contributed by Lukas

We’re on Fistral Beach in Newquay for something special. In this episode of Hotelie...

The Q Hotel Collection: Last Mile Revenue

16 Mar 2026

Contributed by Lukas

We talk a lot about digital channels, distribution and pricing strategy, but what happens when the guest actually walks through the door? In this epis...

Tacking Compliance and Regulation in Hospitality with Village Hotels, Mollies and SuperCity Aparthotels

09 Mar 2026

Contributed by Lukas

At the HOSPA regional event in Manchester, hosted by Focus on Hospitality, we brought together three operators who are right at the sharp end of regul...

Roundtable Roadshow: Cornwall - Staff Thrive in Hospitality

02 Mar 2026

Contributed by Lukas

There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Corn...

Roundtable Roadshow: Northampton - Guest Experiences and the Human Balance

23 Feb 2026

Contributed by Lukas

Coming live from the UK Hotelier Roundtable Roadshow - this conversation comes from Whittlebury Park, with our hotel host Bradley Spillman, Senior Dig...

Whittlebury Park: Profiling, Personalisation and Targeting

16 Feb 2026

Contributed by Lukas

I always enjoy getting out to properties like Whittlebury Park, discovering what they have to offer across an expansive multi amenity resort...

PortoBay (Part 3): Walking Through Santa Maria Hotel in Madeira

09 Feb 2026

Contributed by Lukas

I wrapped up my Madeira trip with a real highlight: touring the Santa Maria with Nicholas D'Souza, the General Manager who's been with PortoBay for 13...

PortoBay (Part 2): Digital Loyalty Meets Human Hospitality

02 Feb 2026

Contributed by Lukas

I’ve been loving this mini-series on PortoBay, and in this second part, I get to chat with two people who really bring the magic to life behind the ...

Revenue, Experience and Growth in Hospitality: New Forest Roundtable (Part 2)

26 Jan 2026

Contributed by Lukas

How do we grow revenue, enhance experience and think about expansion when guest expectations are rising and operating pressure hasn’t eased?In ...

PortoBay (Part 1): Unveiling the Tech Behind Madeira's Hotel Magic

19 Jan 2026

Contributed by Lukas

I was thrilled to get invited to Madeira by PortoBay Hotels after chatting with André at IHTF Europe about their early AI adventures, and this first ...

Cost, Culture and Confidence in Hospitality - New Forest Roundtable (Part 1)

12 Jan 2026

Contributed by Lukas

How do we run profitable hospitality businesses when costs keep rising, expectations keep shifting, and leadership can feel increasingly lonely?This e...

Hoteliers' Voice: New Park Manor with Byron Fiddler

05 Jan 2026

Contributed by Lukas

In this episode of Hotelier’s Voice, I’m in the heart of the New Forest at New Park Manor, part of the Luxury Family Hotels collection. As I walk ...

Hotel Digital Marketing Performance Index 2025

08 Dec 2025

Contributed by Lukas

What do you do when customer acquisition costs drop 19% in one breath… and digital media prices explode 20–40% in the next?In this episode of Trav...

Travel Market Life Monthly: Travel Marketing - Brand, SEO & AI

01 Dec 2025

Contributed by Lukas

In a world drowning in ads, why do we still rush to book with the brands that feel like old friends and how can travel marketers build that magic?In t...

Automating Meetings & Events at Radisson Hotel Group

24 Nov 2025

Contributed by Lukas

Imagine your inbox as a frantic hotel lobby at checkout - hundreds of group booking enquiries piling up, phones ringing off the hook, and te...

Today's Luxury in Travel and Hospitality

17 Nov 2025

Contributed by Lukas

Gone are the days when luxury simply meant marble floors and gold taps - today it’s measured in moments that feel utterly, unmistakably yours.In thi...

Independent Hotel Show 2025: Weak Links in Technology

10 Nov 2025

Contributed by Lukas

The problem isn’t the tech. It’s the gaps where it doesn’t talk to each other.In this live episode recorded at the Independent Hotel Show 2025, ...

Travel Market Life Monthly: Building A Travel Business

03 Nov 2025

Contributed by Lukas

Two students, one snowy mountain and a worldwide business.In this episode of Travel Market Life, Craig Everett, CEO and Co-Founder of HollyBob, joins ...

Hotel Partner: Making Money with WhatsApp

27 Oct 2025

Contributed by Lukas

In this episode of Travel Market Life, I sit down with Joji Esho, Hotel Manager at the historic 218-room Queen of Chester, located steps from the trai...

Independent Hotel Show 2025: Evolution of Marketing and Revenue

20 Oct 2025

Contributed by Lukas

What happens when marketing and revenue stop working in silos and start sharing the same language?In this live episode of Travel Market Life from the ...

Hoteliers' Voice: Mental Health in Hospitality

13 Oct 2025

Contributed by Lukas

In this special episode of Hotelier's Voice, we unpack mental health challenges in hospitality with Mike Messeroff, a 30-year industry veteran turned ...

Travel Market Life Monthly Review: Rail Travel and Land Cruising

06 Oct 2025

Contributed by Lukas

What if rail travel could steal the spotlight from flying for your next adventure?In this episode of Travel Market Life, we explore the dynamic world ...

Hoteliers' Voice - Front of House Manager of The Montague on the Garden, Red Carnation Hotels

29 Sep 2025

Contributed by Lukas

What if the front of house held the secret to unforgettable guest experiences?In this episode of our mini-series with The Montague on the Gardens, par...

Hoteliers' Voice - Manager of The Montague on the Garden, Red Carnation Hotels

21 Sep 2025

Contributed by Lukas

What if small gestures could turn a hotel into a home away from home? In this mini-series with Red Carnation Hotels I am joined by Arietta, hotel mana...

Hoteliers' Voice - Managing a Plethora of Social Channels with Carden Park Hotel

15 Sep 2025

Contributed by Lukas

Want to make your hotel’s social media pop in a noisy digital space? Ryan speaks with Chloe Parry, Content Marketing Executive at Carden Park Hotel,...

Travel Market Life Monthly Review: Adventure Travel & Touring Trends

01 Sep 2025

Contributed by Lukas

What if adventure could supercharge your travel business?In this episode of Travel Market Life, we dive into the growth of adventure travel and tourin...

Preparing for Independent Hotel Show London 2025

25 Aug 2025

Contributed by Lukas

What if one event could supercharge your hotel's future? In this episode of Travel Market Life, we gear up for the Independent Hotel Show on 6-7th of ...

Hoteliers' Voice - Social Media for Global Portfolio Red Carnation Hotels

18 Aug 2025

Contributed by Lukas

How does a global hotel brand stay true to its heart on social media? In this episode, I sit down with Molly Peel, Red Carnation Hotels’ social medi...

Hoteliers' Voice - Cultural Differences: ESG in a Global Portfolio

11 Aug 2025

Contributed by Lukas

How can a hotel chain embed sustainability globally? I sit down with Dr Renee Nicole Wagner, Corporate Director of ESG and Quality Management at Orasc...

Digital Real Estate: Investing in Your Website

04 Aug 2025

Contributed by Lukas

What makes a hotel website more than just a digital brochure? In this episode of Travel Market Life, I sit down with Lucy Chase-Gardener from The Grov...

Hoteliers' Voice - Elevating Experiences Digitally with Luisa Aires from W Algarve

21 Jul 2025

Contributed by Lukas

Could a single app transform luxury living into something effortlessly elegant? In this episode of Travel Market Life, recorded at the International H...

National Hotel Marketing Conference: Developments in Hotel Marketing 2025

07 Jul 2025

Contributed by Lukas

At this year’s National Hotel Marketing Conference, industry leaders shared bold insights and strategies for 2025. In this episode, we explore how g...

Hoteliers' Voice - Testing AI Internally: Andre Doria from PortoBay

16 Jun 2025

Contributed by Lukas

Can AI transform hospitality without losing its heart? In this episode of Travel Market Life, recorded live at the IHTF in Portugal, I sit down with A...

Travel Market Life Monthly Review: Summer Recess

02 Jun 2025

Contributed by Lukas

What’s fuelling travel and hospitality in 2025? I’m joined by experts Claire Steiner, Will Plummer, and James Clark to unpack insights from our la...

Hoteliers' Voice - Gregor Ritchie: The Future of Profitable Hotels

19 May 2025

Contributed by Lukas

Gregor Ritchie, Director of Optimum Hotel Management and CEO of Luxury Leisure Group, has poured 18 years into keeping country house hotels alive with...

A Review of International Hotel Tech Forum IHTF 2025

12 May 2025

Contributed by Lukas

Hotels are racing into the tech age! AI makes check-ins fast and staff apps shine, while cloud tech is booming. Smart rooms? They’re not quite ready...

Tech in Hospitality: Travel's Frontier

05 May 2025

Contributed by Lukas

Technology is reshaping travel and hospitality in profound ways. In this episode of Travel Market Life, I am joined by with Andrew Metcalf, CTO of Acc...

Hoteliers' Voice - Working Together: When A Key City Venue Closes

21 Apr 2025

Contributed by Lukas

Austin’s Convention Centre is closing for a huge four-year overhaul. I check out how the city’s tackling it—ripping it down and rebuilding right...

IHTF 2025 Roundtable: Relationships in Tech Buying & Selling

14 Apr 2025

Contributed by Lukas

This episode of Travel Market Life is recorded live at the International Hotel Technology Forum in Vila Mora, Portugal. While the weather might be rat...

Changes in HR Law 2025

07 Apr 2025

Contributed by Lukas

Are you ready for the major shake-up in employment law?In this episode of Travel Market Life, we explore what these changes mean for travel and hospit...

Hoteliers' Voice - Neetu Mistry: Generating Demand in Secondary Cities

17 Mar 2025

Contributed by Lukas

Have you ever wondered what it takes to turn a secondary city into a hospitality goldmine? I’m diving deep with Neetu Mistry, Chief Commercial Offic...

Travel Hacks & Budgeting for Business

03 Mar 2025

Contributed by Lukas

Ready to unlock the secrets of affordable travel and get the most out of your next trip? In this episode, we’re sharing the ultimate travel hacks an...

Talking tech at International Hotel Tech Forum

25 Feb 2025

Contributed by Lukas

In this episode of Travel Market Life, we’re previewing the 22nd International Hotel Technology Forum, landing in Algarve, Portugal, March 18th-20th...

Hotelier's Voice: Alessandra Leoni - Evolving with Tech

17 Feb 2025

Contributed by Lukas

How is technology shaping the future of hospitality, and what does it mean for hotel businesses in a rapidly evolving digital world? In this Hote...

Travel Finances & Business Risks

03 Feb 2025

Contributed by Lukas

In this episode, we discuss how travel businesses can tackle financial challenges from new regulations, rising costs, and global economic shifts. I’...

AI in Short Term Rental

27 Jan 2025

Contributed by Lukas

How can AI transform the way short-term rental businesses manage operations and engage with guests? In this episode, we explore how artificial intelli...

AI in Guest Communications

20 Jan 2025

Contributed by Lukas

How can AI transform guest communication and streamline hotel operations? In this episode, we explore how AI is revolutionising the hospitality indust...

Mastering Video Marketing: Trends for Hotels in 2025

13 Jan 2025

Contributed by Lukas

How is the hospitality industry adapting to the changing world of social media and digital marketing?Andy Whiteside, Director of Digital Communication...

HOSPACE: LIVE

16 Dec 2024

Contributed by Lukas

How is the hospitality industry evolving with new technologies and shifting consumer expectations? In this episode, we’re at HOS...

Social Media Trends 2025: Tapping Into Travel

09 Dec 2024

Contributed by Lukas

In this episode, we explore about how social media trends are changing the game for the travel and hospitality industry, and how businesses ...

Hotel Marketing Matrix

02 Dec 2024

Contributed by Lukas

How can hotels stay ahead in a rapidly evolving marketplace and effectively navigate the complexities of modern marketing? In this episode of Tra...

Travel Trends for 2024 Into 2025

25 Nov 2024

Contributed by Lukas

We look back on our crystal ball gazing from January and reflect on how the year has evolved for our predictions before then look at the tre...

Make Tech Work

18 Nov 2024

Contributed by Lukas

In this episode of Travel Market Life, I bring together top hospitality experts to explore the crucial role of technology in modern hotel operations.W...

Profitability Practicalities: Make More For Your Hotel

11 Nov 2024

Contributed by Lukas

Is the focus on average daily rate (ADR) helping or hurting hotel profitability? In this episode of Travel Market Life, we unpack the financial realit...

HOSPACE 2024: Preview

04 Nov 2024

Contributed by Lukas

In this episode, we explore the upcoming HOSPACE 2024, HOSPA’s flagship conference, happening on 14th November at the Royal Lancaster, Lon...

Hospitality Discussions 2024 (Part 5): Technology

21 Oct 2024

Contributed by Lukas

In the words of Mustafa Gokcen from Cheval Collection “tech is not a cost saving exercise, tech is a tool that allows us to focus on other prioritie...

Hospitality Discussions 2024 (Part 4): Marketing & Demand

14 Oct 2024

Contributed by Lukas

With so many changes in digital marketing, but the importance of a direct booking strategy - hotels are having to develop a marketing programme that c...

Hospitality Discussions 2024 (Part 3): Staffing & Leadership

07 Oct 2024

Contributed by Lukas

In this episode we tackle the major challenges that are reshaping the industry with expert insights from Camilla Woods, Head of Services at Hospi...

Hospitality Discussion 2024 (Part 2): Revenue Generation

30 Sep 2024

Contributed by Lukas

In this episode, we look at where there is potential to drive more revenue in hospitality and accommodation businesses when the ADR has been maximised...

Hospitality Discussions (Part 1): 2024 Performance, expectations vs reality

23 Sep 2024

Contributed by Lukas

What's really in store for the hospitality sector in 2025?In this live episode of Travel Market Life, recorded at the Rembrandt Hotel, we tackle the i...

Future of Luxury Travel with Expedia’s Robin Lawther

16 Sep 2024

Contributed by Lukas

What’s driving the surge in luxury travel post-pandemic?In this episode of Travel Market Life, we sit down with Robin Lawther, Vice Presid...

Independent Hotel Show 2024: Beyond the Hustle & Bustle

09 Sep 2024

Contributed by Lukas

What makes the Independent Hotel Show 2024 a must-attend event for hoteliers and industry leaders? In this special episode, I dive into...

Hoteliers’ Voice: Elevating the Guest Experience: How Bellport Inn Blends Charm with Technology

02 Sep 2024

Contributed by Lukas

I sit down with Ivana Tagliamonte, the visionary owner of the enchanting Bellport Inn, as we explore how Ivana transformed this historic Long Island...

Hoteliers’ Voice: Boost Bookings & Cut Costs: Mastering Affiliate Marketing with Insights from Awin & H-Hotels

26 Aug 2024

Contributed by Lukas

Can affiliate marketing revolutionise your business strategy?Patrick Redder, Senior Key Account Partnership Manager at Awin, joins me in&nbs...

Hospitality Action: Supporting Hospitality Employees

19 Aug 2024

Contributed by Lukas

How do we genuinely support the mental health and well-being of hospitality employees in a challenging, post-pandemic world?Sean Wheeler, People ...

Travel's Great Divide: Capturing the Attention of Consumers

12 Aug 2024

Contributed by Lukas

As group travel evolves and solo female travel surges, Judikaela Auffredou, VP of strategy at Cossette, and I explo...

Hotelier's Voice - Mary Sue: Empowering & Elevating Women in Hospitality

05 Aug 2024

Contributed by Lukas

Mary Sue helped pioneer Santa Monica's local and sustainable food scene, popularising the city's farmer's markets. Starting her career peeli...

Creative marketing trends with Sam Weston

22 Jul 2024

Contributed by Lukas

Speaking with Sam Weston, Marketing Director – 80 Days – full service creative and digital marketing agency for hotels and travel, we look into ho...

Solo Traveller: interview with Pelumi Nubi

03 Jul 2024

Contributed by Lukas

In this episode, we speak with  Pelumi Nubi, travel content creator and solo traveller about the world of solo travel. We look at;Why is solo travel ...

Cultural awareness & becoming a hospitality leader - Hoteliers' Voice S4E7

23 Jun 2024

Contributed by Lukas

In this episode of Hoteliers’ Voice Season 4, we speak with Henrique Tiago de Castro, former General Manager, EVOLUTION Cascais-Estoril Hotel in Cas...

Travel Review - Solo travelling

16 Jun 2024

Contributed by Lukas

In this episode we’re looking at Solo travel. First we’ll tackle the news then dive into solo travel with a look at the trends and numbers followe...

Melia International - Hoteliers' Voice S4E6 with Sofia Muntaner: Evolution of hotel marketing

09 Jun 2024

Contributed by Lukas

We are joined by Sofia Muntaner, Senior Brand Manager Melia Hotel International for Zel and Innside brands with approx 45 properties, as we delve into...

Hospitality Review - Marketing trends, Drip-pricing and EC decision on rate parity

05 Jun 2024

Contributed by Lukas

Hospitality Monthly Review Show - June 2024 edition - with our panel Jonny Siberry, Group Revenue Manager, Sarova Hotel Group and Thibault Catala, CEO...

Cruise Insights - Trends and Sector developments with CLIA MD Andy Harmer

30 May 2024

Contributed by Lukas

 We explore the trends and insights of the cruise sector from 2023 with Andy Harmer, Managing Director CLIA UK & Ireland following release of the...

Post-IHTF podcast - Quick fire interviews

27 May 2024

Contributed by Lukas

Welcome to the post-IHTF podcast with a succession of quick fire interviews where we will hear fromHost - Ted HornerSteve Johnson - Ruckus NetworksAsa...

Simone Puorto discusses future tech for hospitality

23 May 2024

Contributed by Lukas

Simone Pourto, consultant, writer, and hotel tech futurist joins us to give his insights for the market. In the episode we discussHis love for Joy Di...

Travel Review - Cruise insights & trends: Buoyancy in the market

20 May 2024

Contributed by Lukas

In this episode we deep-diving into the Cruise sectorLatest insights and trends from Andy Harmer, Managing Director, CLIA UK & IrelandOpportunitie...

citizenM - Hoteliers' Voice S4E5 with Bojan Pavicic: Deploying new tech for innovation

15 May 2024

Contributed by Lukas

In this episode of Hoteliers' Voice we are joined by the Director of Technology & Digital at CitizenM, Bojan Pavicic who has worked across di...

Hospitality Review - F&B profitability, Premier Inn Ad ban, IHTF & future tech

10 May 2024

Contributed by Lukas

In this episode we look into hotel technology and an IHTF review following the event in April, we look atF&B profitabilityPremier Inn Ad banAI in ...

LIVE@ IHTF 2024 in Barcelona

03 May 2024

Contributed by Lukas

Travel Market Life hosted live discussions featuring insights from hoteliers and technology experts on innovative approaches to hotel management, reve...

Drip-pricing in hotels - could you be breaking the law?

29 Apr 2024

Contributed by Lukas

In this episode, we deep dive into drip-pricing the practice when a headline price is initially shown to travellers when they are browsing online, whe...

Travel Review: Payments under scrutiny, Spain struggles with UK travellers, Loyalty promises

19 Apr 2024

Contributed by Lukas

For the Travel Monthly Review Show - April 2024 edition -  with our expert panel featuring Will Plummer (CEO, Trust My Group), Claire Steiner (UK Dir...

Cheval Collection - Hoteliers' Voice S4E4 with Mustafa Gokcen: Purpose of hospitality and its relationship with technology

15 Apr 2024

Contributed by Lukas

In this episode of Hoteliers' Voice season 4, we speak with Mustafa Gokcen, Head of Information Technology, Cheval Collection - an award-winning ...

Marriott - Hoteliers' Voice S4E3 with Florian Hepp: Employer branding, attracting talent and managing staff today

08 Apr 2024

Contributed by Lukas

In this episode of Hoteliers' Voice, we are honoured to be joined by Marriott International's  Director of Employer Branding - Central Euro...

Hospitality April Review - Booking.com's sustainability programme cancelled, Service & Delivery challenges, IHTF preview

03 Apr 2024

Contributed by Lukas

In our April edition of the Hospitality Monthly Review Show with our expert panel:Jonny Siberry, Group Revenue Manager, Sarova Hotel GroupDaniel Simmo...

Clink Hostels - Hoteliers' Voice S4E2 with Diogo Vaz Ferreira: Hostel market trends and developments

25 Mar 2024

Contributed by Lukas

In this episode of Hoteliers' Voice Season 4 we explore the hostel market with Diogo Vaz Ferreira, head of commercial at Clink Hostels. Diogo has...

Travel March Review: Holiday Late's Pricing, The Budget & Travel, Agent debt, UKInbound

18 Mar 2024

Contributed by Lukas

Welcome to the Travel Monthly Review Show - March 2024 edition. In this episode we tackle:Some industry news including Late’s pricing, Agent debt an...

Grove of Narberth - Hoteliers' Voice S4E1 with Karen Weisheit: Leadership, recruitment and retention at an independent hotel

11 Mar 2024

Contributed by Lukas

In this episode of Season 4 Hoteliers' Voice, we speak with Karen Weisheit, Hotel Manager at the Grove of Narberth in Wales, with 25 bedrooms. Sp...

Hospitality March Review - Taylor Swift Tourism, Corporate business, Hotel high-fashion

04 Mar 2024

Contributed by Lukas

Welcome to the March edition of Hospitality Monthly Review Show with our panel Thibault Catala, CEO, Catala Consulting, Jonny Sibery, Group Revenue ...

Interview - Business Travel and the developments in 2024

26 Feb 2024

Contributed by Lukas

In this extended interview we speak to Clive Wratten, Chief Executive of Business Travel Association, which also featured in our Travel Monthly Review...

Travel Monthly Review - Business Travel, Consumer Spend, RyanAir & OTAs: February

19 Feb 2024

Contributed by Lukas

In February episode we look at:Industry news of the last month and consumer spending changeWhat’s RyanAir’s change of strategy?Our feature discuss...

Hospitality Monthly Review - Rates, VAT and Karen's diner: February

07 Feb 2024

Contributed by Lukas

Hospitality Monthly Review Show - February 2024 edition with our two panelists Thibault Catala, CEO, Catala Consulting and Jonny Sibery, Group Revenue...

Interview - Cumbria Tourism, a regional look at business challenges

31 Jan 2024

Contributed by Lukas

Speaking to Gill Haigh (Managing Director, Cumbria Tourism) we get a first-hand look at regional tourism in one of the UK’s most visited regions exp...

Travel Monthly Review - Travel behaviour, Trends and crystal-balling: January

22 Jan 2024

Contributed by Lukas

Entering 2024 - what have we learnt and what do we see in front of us. Join the January edition of our regular format to review industry developments ...

Best of - 2023 - Hoteliers' Voice Season 3

15 Jan 2024

Contributed by Lukas

Looking back on our third Season of Hoteliers' Voice, find out which episode was the most popular in 2023 and some of our favourite episodes in t...

Best of - 2023 - Hotel Partner series

08 Jan 2024

Contributed by Lukas

Discover the rundown of the new series Hotel Partner and snippets from the conversations in 2023 that covered everything from sustainability, eco cred...

Best of - 2023 - Tech Chats

15 Dec 2023

Contributed by Lukas

Here's a summary of some of the technology chats of 2023 as we look at;Data and its implicationsCybersecurity in digitalisationAI and ethics 10 ...

Hoteliers' Voice S3E10 - How Headland Hotel Adapted to AI

05 Dec 2023

Contributed by Lukas

Veryan Palmer, Director, of family-owned Headland Hotel Cornwall joins us to talk about adapting technology and utilising AI and automation in the bus...