Blame rarely makes care safer, but understanding the system usually does. In this episode, Professor Charles Vincent, a clinical psychologist and leading patient safety researcher, explains how harm often emerges from a chain of small breakdowns, not from a single “bad” decision, and why the better question is “what in the system allowed this to happen?” He unpacks how the fixation on individual error can miss deeper contributors, such as fatigue, poor supervision, weak monitoring, clunky equipment design, noise, distraction, and communication that is not truly heard. You will hear why disrespectful behavior and hierarchy are safety risks, how simple routines like surgical safety checklists can change whether people speak up, and why healthcare struggles to name the trade-off between pushing volume and protecting safety. Tune in and learn how a systems lens, respectful teamwork, and real trade-offs can make care safer. Resources: Connect with and follow Prof. Charles Vincent on LinkedIn. Learn more about your ad choices. Visit megaphone.fm/adchoices

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