In this episode of [Un]churned we feature UpdateAI’s very own Chenay Gladstone. Chenay leads the data annotation and analysis practice at UpdateAI. She is our longest-serving employee and has been a bedrock of our effort to revolutionize natural language programming. We are blessed to have Chenay as a core member of the UpdateAI team.In this episode, Chenay shares with [Un]churned Host and UpdateAI CEO Josh Schachter about the process behind the team’s approach to creating a best-in-class action item detection model. She shares her background in linguistics and how she’s been able to leverage her education.Chenay also describes what keeps her hungry to help grow UpdateAI, her love for volleyball, and other fun facts about working at a startup. You can follow Chenay on LinkedIn at https://www.linkedin.com/in/chenay-gladstone/. Here’s more about how Chenay and the team at UpdateAI have developed its proprietary artificial intelligence technology: https://update.ai/blog/how-updateai-detects-action-items-to-help-customer-relationship-builders/.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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