“If the train tracks already exist you don’t need leadership, you need good management. When you are in the moment, in charge and there are no train tracks, you need to shine as a true leader.”In this unchurned conversation on Leadership with Dylan Stafford, Assistant Dean at UCLA, you get to learn about- What defines leadership in a true sense?- Leadership is a natural self-expression - Ways to become self-expressive- Four foundational factors of leadership - Power of your word as a leader - Drop the story & honor your own word - Authenticity is the alignment to who I allow you to think I am & who I actually am - Dance with uncertainty- J . F Kennedy as a leaderWould you like to get tips and insights from top leaders of the Customer Relationship world in your inbox each week? Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurnedAbout Dylan StaffordBuilding a world of effective leaders, Dylan is committed to empowering organizational excellence through culture. He is an Assistant Dean at UCLA Anderson. His book "Building a Winning Organization" challenges readers to lead in their organizations, and shows them how. Before UCLA, I worked for Siemens AG in Santa Clara and Munich, Germany. Dylan earned his MBA from the Chicago Booth School of Business, with concentrations in Finance and Marketing and is a graduate with honors from Texas A&M University.Check out Dylan’s Leadership course - Being a leader & the effective exercise of leadershipThank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review. Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin!Follow UpdateAI for latest news on the unchurned podcast on Linkedin & TwitterUnchurned is presented by UpdateAI👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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