This unchurned conversation takes you behind the scenes of the movement into customer lead growth - Pulse 2022 with Kellie Capote, Chief Customer Officer, Gainsight we discuss:Riding the tide and functioning for durable growthFactors that ushered appreciation for success Headwins from Heads’ of CS & CCOs’Value Realization through crossfunctional alignment fitSneak peek into the Durable- Growth framework“Organisations might double down Digital-Led Customer Success. Doing customer success with human-led approach along with leaning into technology & automation and find ways to augment what Human-Led CSMs can do but, at scale is going to be one of the key strategies that CS professionals are going to need to figure out. "Get tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurnedResources Mentioned In This EpisodeKellie’s Forbes Article - Why Human-Led And Digital-Led CS Are Not At OddsCheck out the Pulse conference - https://gainsightpulse.com/pulse-2022/About Kellie CapoteKellie is an energetic and results-driven customer success leader with over fifteen years of experience fostering customer relationships and leading customer facing teams. She has a proven track record of increasing account growth, retention and reference-ability through building trusted advisor relationships and driving measurable business outcomes for customers. She is deeply passionate about the philosophy of customer success and it being the growth engine of your organization.Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an awesome rating & review. Follow UpdateAI for latest news on the unchurned podcast on Linkedin & TwitterUpdateAI presents Unchurned👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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