Through more than 50 captivating conversations, we've had the privilege of engaging with distinguished guests, including Customer Success leaders, founders, and a few amazingly talented authors who wrote books not about Customer Success, not about customer-facing teams necessarily, but whose thought leadership can be easily applied.This week's episode is a spotlight episode with the key takeaways from three insightful conversations with - Kindra Hall will discuss how to craft compelling stories and narratives to connect with your customers.- Geoffrey Moore emphasizes the importance of redirecting budgets during downturns and patching up issues within customer success.- Kelly Leonard shares practical exercises on how to build better relationships and handle challenging situations using improv techniques.Listen to the full episode to hear more about these fascinating insights and how they can be applied to your work in customer success and beyond.Checkout the full episodes with- Kindra Hall on Spotify | Apple | Youtube- Geoffrey Moore on Spotify | Apple | Youtube- Kelly Leonard on Spotify | Apple | Youtube👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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