Jeff Ernst, & Kaily Baskett, from SlapFive, join Josh Schachter to decode the nuts & bolts of driving business growth by capturing customers' voices. Organizational growth happens by placing facts over feelings. Getting to know the true essence of the value perceived by customers is pure gold for an organization. In this episode of [Un]churned, Josh chats with Jeff & Kaily about: Recognizing the full potential customers have to help drive growth Leveraging customer marketing within the organizationSolution the one of the most significant challenge customer marketers faceKaily shares research findings around execs not recognizing the full potential of customersMaximizing success by effectively utilizing case studiesStats around the market of customer marketing“Customer Marketing exists to cement the trust gap that exists in the market between buyers & sellers and this needs to be done with authenticity. " - Jeff ErnstGet tips and insights from top leaders of the Customer Relationship world in your inbox each week. Subscribe to the Unchurned weekly newsletter at www.update.ai/unchurnedAbout Jeff ErnstJeff Ernst, the co-founder of SlapFive, is customer-obsessed. Before SlapFive, Jeff was Principal Analyst at Forrester Research, covering B2B marketing, and then VP of Marketing, where he built Forrester's customer voice program. He was also the co-founder of TalentReef, and VP of Marketing & Product at Kadient and FatWire Software. About Kaily Baskett. Kaily is the Customer Advocacy and Marketing Program Strategist at SlapFive. She Empowers Customer Marketers and Advocacy Managers to capture strategic and authentic customer voices. Thank you for tuning into the Unchurned podcast! If you enjoyed the episode, please subscribe to the show and leave us an excellent rating & review. Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin & Twitter. Follow UpdateAI for the latest news on the unchurned podcast on Linkedin & TwitterUpdateAI presents Unchurned👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter👉 Sign up for UpdateAI - the only Zoom virtual assistant for customer-facing teams. 👉 Be the first to know when a new episode of Unchurned is dropped. Sign up for our newsletter at https://blog.update.ai/ 👉 Josh would love to connect to hear your feedback & suggestions. Get in touch with him on Linkedin.👉 Get the advice and insights you need to thrive in Customer Success. Subscribe to the CS Insider Newsletter

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