Marnie Stockman shares her recent experiences, including a leadership training program for military personnel from partner countries. The discussion then moves to recap their previous interview, focusing on core values, leadership philosophy, and customer success. Marnie emphasizes the importance of personal leadership and how it applies to everyone in an organization, not just those in management positions. The conversation delves into the challenges faced by MSPs, particularly in marketing their services and defining their role in the business world. Marnie and Uncle Marv discuss the need for standardization and certification in the MSP industry to help clients better understand and trust their services. They also touch on the balance between automation and personal relationships in customer service, highlighting the importance of understanding clients' businesses beyond just technical solutions.Links:Lead It Like Lasso Masterclass: https://www.leaditlikelasso.com/masterclass20% Off Coupon Code: KICKOFF20Lead It Like Lasso Book: https://amzn.to/3MlPFMBFlorida Man attacks woman with hammer and pours acid on her: https://tinyurl.com/4mp8443xFlorida Man steals $6,500 piece of art for $50: https://tinyurl.com/3bhbn3j7Florida Man arrested boarding plane with bloody head: https://tinyurl.com/4ufb9pjtKey Takeaways: Personal leadership is crucial for everyone in an organization, not just management.The MSP industry needs better marketing and standardization to improve client understanding.Balancing automation with personal relationships is key to successful customer service.Continuous learning and adaptation are essential in the ever-changing IT landscape.Core values and company culture play a significant role in business success.Sponsors: The IT Business Podcast is presented by: NetAlly, Your Trusted Ally in Fast, Reliable Network TestingPromotional consideration provided by: SuperOps, Your All-in-One PSA-RMM SolutionPromotional consideration provided by TruGrid, Experience Effortless Remote Desktop Access === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related