Uncle Marv begins by acknowledging the significance of September 11th and its impact on the nation. He then introduces Brian Weiss, diving into Brian's background in the IT industry. Brian recounts his early career, starting with his passion for video games and LAN parties, which led to his first job at a computer store called Computer Stuff. He describes how he identified the need to separate business services from residential, creating a team focused on commercial clients. The conversation moves to Brian's decision to start his own business, ITECH Solutions, in 2005. He explains how the company evolved from break-fix services to a managed services model, driven by the need for stable revenue during the 2008 recession. Brian shares a pivotal moment in his company's history - a major security incident in 2018 that affected half of their clients. He describes how the company survived this crisis, losing only one client and ending the year with a slight negative profit margin. This experience led to a significant shift in their business model, focusing more on cybersecurity and SaaS services. The episode also touches on Brian's personal growth as a leader, including his experience with alcoholism and rehabilitation, which he credits with improving his leadership skills. Throughout the conversation, Brian offers insights into the challenges of running an MSP, the importance of adapting to industry changes, and the value of building strong relationships with clients and vendors. === Show InformationWebsite: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related