Presented by Thread — the AI-powered service desk transforming MSP support, automation, and productivity for today’s IT leaders.https://www.itbusinesspodcast.com/thread/In this lively episode from IT Nation Orlando, Uncle Marv is joined by Mike Estep, Chief Client Officer at Blackpoint Cyber, who discusses the evolution of MSP security products, including EDR Essentials and Compass One. The conversation centers on providing comprehensive solutions that unify endpoint security, compliance, vulnerability management, and billing in one dashboard. Estep recounts his own transition from long-time MSP owner to vendor, the value of partner advisory councils, and how burnout and training remain top priorities within Blackpoint’s partner programs. Key resources mentioned include the launch of Blackpoint University, strategies for career pathing and soft skills training, and insights into expanding globally throughout 2026.Takeaways List: Discover Blackpoint’s new Compass One platform and its game-changing features for MSPsInsights on EDR Essentials and the value of accessible security entry pointsStrategies to combat engineer burnout and promote effective team trainingThe difference between MSP and vendor event participationHow partner advisory councils shape product developmentThe importance of soft skills and business education for techsAdvice on tool consolidation and reducing operational "engineering tax"Blackpoint University: training resources for partnersGlobal expansion and international hiring updatesThe true meaning of trusted client relationships in MSP businessMentioned People, Places & Things: Blackpoint Cyber: https://blackpointcyber.comIT Nation (ConnectWise): https://itnation.connectwise.com/Tenable: https://www.tenable.comBlackpoint CompassOne: https://blackpointcyber.com/platform/Vuori (apparel): https://vuoriclothing.comCarhartt: https://www.carhartt.comDXL: https://www.dxl.comSPONSORS:Livestream Partner, ThreatLocker: https://www.itbusinesspodcast.com/threatlockerLegacy Partner, NetAlly: https://www.itbusinesspodcast.com/netally/Internet Provider, Rythmz: https://www.itbusinesspodcast.com/rythmzProduction Gear Partner, Liongard: https://www.itbusinesspodcast.com/liongardTravel Partner: Bvoip: https://www.itbusinesspodcast.com/bvoipTravel Partner: TruGrid: https://www.itbusinesspodcast.com/trugridDigital Partner, Designer Ready: http://itbusinesspodcast.com/designerreadySHOW MUSIC: Item Title: Upbeat & Fun Sports Rock LogoItem URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UETAuthor Username: AlexanderRufireItem License Code: 7X9F52DNML SHOW INFORMATION: Website: https://www.itbusinesspodcast.com/Host: Marvin BeeUncle Marv’s Amazon Store: https://amzn.to/3EiyKoZBecome a monthly supporter: https://ko-fi.com/itbusinesspodcast

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