Lewis Williams is the Technical Project Manager and founder behind Handover, a PitchIT 2026 company built for MSP delivery teams. Handover connects to HaloPSA and ConnectWise to turn live ticket and project data into client-ready status updates, action logs, risk registers, service reviews, and QBR packs—reducing the manual reporting workload for project and service-delivery teams. Guest: Lewis Williams Website: gethandover.uk LinkedIn: https://www.linkedin.com/in/lewiswilliams7/ === Chapters 00:36 PitchIT 2026 and MSP Innovation 01:31 Meet Lewis Williams and Handover 02:23 Automating Client Updates From PSA Data 05:56 ConnectWise and Halo PSA Integrations 09:33 AI, Human Review, and Client-Friendly Reporting 10:32 White-Label Reports and Client Portals 11:24 Delivery Health and Overdue Ticket Automation 13:31 Ideal MSP Fit and Use Cases 16:13 Roles, Workflows, and Integration Roadmap 17:51 Final Advice for MSPs Evaluating Handover === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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