Matt Forman from The Local Circuit and I sit down for a good old-fashioned MSP catch-up, covering his steady growth, a changing vendor stack, and why automation is helping his team do more without hiring faster than they need to. We also get into practical AI guardrails, ticket triage, and the tools that save real time in the field. We talk through some decisions MSP owners deal with every day: changing cloud-distribution partners because of payment-processing costs, moving from Synchro to Halo and NinjaOne, and putting Huntress to work for endpoint and Microsoft 365 identity protection. Matt also explains how his internal AI tools are helping triage tickets, improve ticket subjects, produce technical suggestions, automate onboarding and offboarding, and reduce the little repetitive tasks that steal time from the day. === Chapters 01:01 Show Intro and Guest Reunion 03:57 Switching MSP Platforms 07:05 Recognition and Business Growth 09:34 Team Expansion and Leadership 12:06 Exploring AI Operations 16:34 AI Ticket Triage 19:03 NetAlly Tools That Save Trips 27:05 Pitch It and TechCon Updates 31:05 RMM Stack and Security Choices 35:02 Huntress Protection Deep Dive 38:56 AI Adoption and Automation 42:10 Practical AI for Podcasting === Events TechCon Unplugged: https://techconunplugged.com Discount Code: TCUMarvin === SPONSORS: Technology Partner, NetAlly: https://www.itbusinesspodcast.com/netally/ Technology Partner: Bvoip: https://www.itbusinesspodcast.com/bvoip Travel Partner: TruGrid: https://www.itbusinesspodcast.com/trugrid Digital Partner, Designer Ready: http://itbusinesspodcast.com/designerready === SHOW MUSIC: Item Title: Upbeat & Fun Sports Rock Logo Item URL: https://elements.envato.com/upbeat-fun-sports-rock-logo-CSR3UET Author Username: AlexanderRufire Item License Code: 7X9F52DNML === Commercial Music Item Title: Powerful Stomping Sport Rock Item URL: https://app.envato.com/item/11641b84-e388-471c-bc92-e1187141d2ad Author Username: Loka_music Item License Code: RJ3B2NGXVT === Connect with Uncle Marv🌐 Website: https://www.itbusinesspodcast.com/🎙 Host: Marvin Bee🛒 Uncle Marv’s Amazon Store (gear & tools I recommend): https://amzn.to/3EiyKoZ☕ Support the show: https://ko-fi.com/itbusinesspodcastIf you found value in this episode, share it with another MSP, IT provider, or tech entrepreneur. Your support helps keep practical, no-nonsense IT business conversations coming every week.

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