We’re on the same page… Or are we?In improvement work, misaligned understanding around simple terms like ‘on time’ or ‘complete’ can derail progress before it begins. But PMI Consultant Damion Albinson explains how you can cut through the noise with clear operational definitions.Discover how to turn vague expectations into measurable clarity, avoid costly misunderstandings, and build trust with both customers and colleagues. The difference between rework and results starts with shared understanding.More resources on this topic:Improvement Toolbox: Operational DefinitionsVideo Series: Essential Green Belt ToolsBlog: Agile Improvement ExplainedPERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The only improvement conference for practitioners, by practitioners. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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