Successful process management requires a shift in mindset where everyone is empowered to think of their organisation as a collection of interconnected processes rather than isolated departments or functions. By embracing this process thinking approach and clearly defining process management roles, you can achieve greater efficiency, better customer satisfaction, and ultimately, improved performance.Join PMI Senior Consultant Damion Albinson as he talks about the concept of process thinking and the responsibilities of System Owners, Process Owners, Process Managers, and Process Operators in delivering improvement. Remember, the journey to excellence is continuous and starts with a single step – adopting a process-oriented mindset. Here are some related resources that you may be interested in:Improvement Toolbox – Roles in Process Management Infographic – Aligning Business and Process Roles On Demand Webinar – Transform Your Operations IncrementallyPERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The only improvement conference for practitioners, by practitioners. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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