A gauge of work completed compared to available capacity, the Utilisation Measure is a commonly used Key Performance Indicator. But in this thought-provoking Uncommon Sense episode, PMI Senior Consultant Damion Albinson sheds light on how this measure, while popular, can sometimes hinder the achievement of flow in Lean businesses.Sharing a compelling case study to illustrate, Damion explains how the Utilisation Measure's focus on constant busyness can lead to inefficiencies and missed opportunities. So listen now to hear more on why your organisation should prioritise flow over utilisation to achieve results.Interested to learn more? Here are some related resources:Blog: Creating flow at the car wash Toolbox: 8 Wastes – a quick and easy step-by-step guide that helps you use this toolCase Study: Outstanding Performance Improvement Through 3 Focus Areas PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The only improvement conference for practitioners, by practitioners. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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