Variation represents chaos and unpredictability. So in our business systems, which require consistency and repeatability to enable improvement, the concept of variation and its impact on performance is crucial for our Leaders to grasp.Packed with eye-opening analogies, Director Consultant Warren Knight explains the complexities of variation, the significance of control charts and the long-term view, and why tampering with the system without understanding the root causes of variation is a no-go.Here are some additional resources that you may find interesting:Podcast: Systems Thinking from a Leadership Perspective Video: Control Charts in Action Blog: 5 Things Every Leadership Team Should Know PERFORMANCE IMPROVEMENT IN AN AI-DRIVEN WORLD.Save the Date. 17th March 2026.The only improvement conference for practitioners, by practitioners. More from PMI: Dive into our Knowledge Hub for more tools, videos, and infographics Join us for a PMI LIVE Webinar Follow us on LinkedIn Take your improvement career to the next level with PMI's Lean Six Sigma Certifications - now available in two new and accessible formats, built around you. Explore On Demand >> Explore Distance Learning >>

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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