You never get a second chance to make a great first impression. Long-term retention is based on great relationships and consistently delivering high levels of value to the people you serve. Do the first visit wrong and you undermine your chances of establishing a good relationship or creating a high level of perceived value. Do the first visit right and you create a foundation for long-term retention. In this episode, Martin maps out the 4 essential principles of a great first visit. To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0 To register for the "Communicating to Improve Patient Care" Online Workshop https://www.tickettailor.com/events/unitedchiropracticassociation/729685 To learn more about the Kids Summit https://www.thekidssummit.com/

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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