The moment of truth is that moment when you present your recommendations. It's the moment they either say yes or no. It's a challenging moment because you, as a chiropractor, have different beliefs, values, and priorities. Communicate well and it sets up a long-term win-win relationship. Communicate poorly and it can create negative PR, low follow-through, and dissatisfied patients/ clients. In this episode, we will go through exactly how to get the moment of truth right! To learn more about Martin's approach to the first 12 visits check out the https://insideoutpractices.com/the-retention-recipe Check out the Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions or the Difficult Situations Workshop https://insideoutpractices.com/deep-dive-mastery-of-difficult-situations Send in a voice message: https://anchor.fm/martin-harvey/message

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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