A common challenge I hear chiropractors experiencing is that they find it hard when people come in and want to go into excruciating detail about their pain. On one hand, you want to make sure they are heard, on the other hand, it can make you run late and indicates that they haven't connected with the 'big picture' about chiropractic. In this episode, Martin breaks down the do's (and don'ts!!!) of handling this shituation efficiently AND effectively! To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about Online via 2 webinar sessions: 21 and 22 April with SCA https://www.sca-chiropractic.org/index.php?option=com_nbill&action=orders&task=order&cid=8&Itemid=130 6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979 The Daily Interactions Workshop https://insideoutpractices.com/mastery-of-daily-interactions Send in a voice message: https://anchor.fm/martin-harvey/message

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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