At a certain point contacting people who have missed or cancelled appointments stops being supportive and starts to feel like stalking! Recalls CAN be a great way to keep people on track with their care (and keep your appointment book full). Done wrong they could be actually stopping people from coming back to see you! People's expectations in 2022 are VERY different from 10, 5, or even 2 years ago. It used to be that a phone call was a personal way of connecting with people. Now, many people see it as intrusive (85% of people prefer to communicate with businesses via text!). In this episode, Martin breaks down the dos and don'ts of recalls. To register for Martin's Communicating to Improve Patient Care seminar in Australia check out https://www.chiro.org.au/commscircuit/#about Online via 2 webinar sessions: 6th and 9th June with the UCA https://www.tickettailor.com/events/unitedchiropracticassociation/659979 For more information about the Daily Interactions online workshop https://insideoutpractices.com/mastery-of-daily-interactions

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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