Have you ever looked at your schedule and seen that "that" person is coming in? You know the one who is always complaining, doesn't value what you want, and is a pain in the arse to deal with?And conversely, are there people who are a joy to see? They 'get it' and value you and the care you provide.Would you like to have more of the latter and less of the former? Would you like to learn a simple tweak to your language which will filter the 'right' people in (and the 'wrong' people out)?On this episode of the podcast, I go over a simple tweak in your language (changing actions to identities) that will act as a beacon to the people you want to see. And even better, using this tweak will increase the chance that your ideal clients (the 'right' people) will follow your recommendations. The Edinburgh Lectures and the Retention Skills workshop https://www.tickettailor.com/events/scc/864028# To learn more about the Retention Recipe 2.0 https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0 Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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