A cancelled appointment.A polite “Thanks, I’m feeling good now.”And just like that—gone.In this episode, Martin answers a listener’s real-world question:“What do you say when someone cancels and says they’ll come back if it gets bad again… without sounding pushy?”Inside:The psychology behind why people drop outWhy it’s not a bug—it’s part of the systemWhat your CA should say (step-by-step)How to turn reactivations into retention goldIt’s part mindset shift, part script, and all about helping more people—without sounding like a salesperson.To learn more about the Difficult Situations online workshop https://unitedchiropractic.glueup.com/event/mastering-difficult-situations-with-martin-harvey-143579/Learn more about Daily Visit Communication 2.0https://insideoutpractices.thinkific.com/courses/daily-visitCheck out the Retention Recipe https://insideoutpractices.thinkific.com/courses/retention-recipe-2-0Check out Certainty 2.0 https://insideoutpractices.thinkific.com/courses/certainty-2-0Email me - [email protected]

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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