Listen to this audiobook in full for free onhttps://hotaudiobook.comID: 174753Title: High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social CommerceAuthor: Micah SolomonNarrator: Micah Solomon, Sean PrattFormat: UnabridgedLength: 06:08:00Language: EnglishRelease date: 04-02-13Publisher: Ascent AudioGenres: Business & Economics, Marketing & Advertising, Business DevelopmentSummary:In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer.Todays customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowermentlashing out at those that dont.Take heart: Old-fashioned customer service, fully retooled for todays blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to surviveand thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover:Six major customer trends and what they mean for your businessEight unbreakable rules for social media customer serviceHow to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated contentThe rising power of self-serviceand how to design it properlyHow to build a company culture that breeds stellar customer serviceHigh-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wideonline and off.Contact: [email protected]

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