User Experience exists not only in the digital medium, but also in the human interactions that companies have with their customers. Personal phone calls, notes, and even tweets can be defining moments in a purchasing experience. In this episode, we discuss different ways that companies practice human to human UX. "Your user experience also exists outside of your website, outside of your product. It exists in all of the interactions that you have with your user. And regardless of whether or not you're intentionally making those interactions good or bad, they will be perceived by the customer." — Austin at 8:09 Email us: [email protected] Austin on Twitter: Twitter.com/ustinKnight Geoff on Twitter: Twitter.com/dailydaigle Matt on Twitter: Twitter.com/mattrheault

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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