Valtech Café
Episodes
The Customer Experience Odyssey
17 Nov 2025
Contributed by Lukas
In this episode of Valtech Café, Denny Pezic (Global Vertical Lead, Mobility) and Norman Palmhof (SVP Growth, Mobility) join us live from MOVE London...
Driving experience innovation with AI
16 Sep 2025
Contributed by Lukas
In this episode of Valtech Café, Tizzy Philp is joined by Nils Wollny, CEO of Holoride, to explore how the car is becoming an intelligent, immersive ...
Driving retail innovation with Fountain Tire and Valtech
31 Jul 2025
Contributed by Lukas
In this episode, Stephanie Proseilo, Director of Brand & Customer Experience at Fountain Tire, joins Valtech’s Gabriel Laliberté to unpack how her ...
DS Smith: Becoming a Connected Manufacturer
29 May 2025
Contributed by Lukas
What does it really take to become a connected manufacturer? In this 30 minute podcast, Aja Bridgeman from DS Smith shares how the FTSE 100 packaging ...
Experience Innovation Stories: Insights from Digital Leaders in B2B
04 Oct 2024
Contributed by Lukas
Navigating digital transformation in an industry like manufacturing can be daunting. Crafting a digital strategy and roadmap requires expert guidance....
Experience Innovation Stories: Unlocking Success Beyond Mobility
27 Aug 2024
Contributed by Lukas
Today's podcast focuses on "Beyond Mobility," Valtech's concept exploring how technological innovations are transforming the automotive industry. Join...
Transformation Stories: Decoding Brand Transformation
08 Jan 2024
Contributed by Lukas
In today's competitive landscape, a brand isn't just a logo; it's a dynamic force that, when nurtured, not only propels business growth but also safeg...
Transformation Stories: Empower the future of healthcare through strategic foresight
21 Nov 2023
Contributed by Lukas
Envision a future where patients effortlessly access detailed electronic health records, using AI for precise diagnoses and personalized treatment pla...
Transformation Stories: Are you ready to seize the untapped power of creativity in your business?
01 Nov 2023
Contributed by Lukas
Creativity is often viewed as a key driver of innovation and success in businesses. However, it is often also an underutilized asset. While creative t...
Transformation Stories: How Customer Expectations are Impacting Car Brands
26 Sep 2023
Contributed by Lukas
Over the past few years, we've explored everything from subscription services to tech integration, connected cars to smart cities and beyond. The pace...
Transformation Stories: Navigating Composable Strategies
06 Sep 2023
Contributed by Lukas
In our contemporary landscape, brands must offer personalized experiences to meet consumer expectations. To achieve this, connectivity is vital, servi...
Transformation Stories: The Delight Complex
07 Jul 2023
Contributed by Lukas
In an industry where more than half of consumers are skeptical about brand experiences and struggle to differentiate between brands, nearly 50% of mar...
Transformation Stories: Driving Growth with Brand Authenticity
21 Jun 2023
Contributed by Lukas
In today's economic climate, the success of a brand is primarily measured by how quickly they achieve exponential growth. But what if sustainable busi...
Transformation Stories: How Mars is Driving Growth with Ecommerce
15 Jun 2023
Contributed by Lukas
Mars brand M&M'S have been working with Valtech to define and build their long-term D2C srategy and make it scalable to all Mars brands globally. They...
Transformation Stories: How to Build Fast, Efficient and Scalable Teams and Technology
17 May 2023
Contributed by Lukas
Businesses today are faced with lots of restrictive challenges, from team and talent shortages, to creating organizational structures that can scale,...
Transformation Stories: Customer Experience: The new banking imperative
04 May 2023
Contributed by Lukas
In the last few years, new digital technologies have been revolutionizing the finance sector, allowing businesses to zero in on potential new revenue ...
Transformation Stories: Tackling Complexities in B2B
29 Mar 2023
Contributed by Lukas
Live from Lisbon, today’s 26-minute conversation discusses how digital transformation can benefit distribution businesses in building personalized r...
Transformation Stories: Why PXM is Critical for eCommerce Success
03 Mar 2023
Contributed by Lukas
Like many other startups, MonkeySports, a small Californian hockey equipment store, saw an excellent opportunity to expand their business into the eco...
Transformation Stories: Applying a Data-Driven Approach to Learning & Development
22 Feb 2023
Contributed by Lukas
In today’s 38-minute conversation, we hear from Peter Manniche Riber, Head of Digital Learning & Analytics at Novo Nordisk and Christian Haahr Sigsg...
Transformation Stories: How to Experiment
09 Feb 2023
Contributed by Lukas
Could it be the case that the more senior leadership are involved, the less people experiment….? Could there a misconception that the highest paid p...
Transformation Stories: How MobilePay Captured the Market
08 Feb 2023
Contributed by Lukas
This 31-minute podcast delves into the challenges of revolutionizing mobile banking without any formal marketing campaigns. From anti-money laundering...
Transformation Stories: Digital as a Value Creator in Health & Pharma
30 Jan 2023
Contributed by Lukas
In today’s 33-minute podcast, we are joined by Benoit Rungeard, Global Digital and Multichannel Lead at Sanofi, to discuss how digital acts as a val...
Transformation Stories: The 4 E's of Commerce
19 Jan 2023
Contributed by Lukas
When global logistics firm PostNord started releasing their annual Commerce Reports on the state of e-commerce across sectors in the Nordics, they not...
Transformation Stories: Championing Retail Customers
09 Jan 2023
Contributed by Lukas
In the face of shrinking budgets and economic downturns, the question of how Retailers can show up for their customers remains a key. In this podcast...
Transformation Stories: From Big Tech to Fintech - Innovation at Scale
05 Jan 2023
Contributed by Lukas
Neobanks, the new generation of cutting-edge, fully digital banking services, are aiming to be more accessible than traditional banks while transformi...
Transformation Stories: Why Customers Don't Buy
21 Dec 2022
Contributed by Lukas
86% of customers are unlikely to buy products from a brand after an experience with incomplete or inaccurate product information. So, how much informa...
Transformation Stories: Branding with Purpose
14 Dec 2022
Contributed by Lukas
Every marketing campaign needs reach, but how can a company create not one but two different campaigns that reach an audience and drive social change?...
The 6 Trends Defining the Future of Commerce: Part 2
24 Aug 2022
Contributed by Lukas
In this second episode of our 2-part conversation with VTEX analyst in residence, Jordan Jewell, we continue to discuss the 6 trends defining the futu...
The 6 Trends Defining the Future of Commerce: Part 1
17 Aug 2022
Contributed by Lukas
In this conversation we're joined by VTEX analyst in residence, Jordan Jewell, to discuss the 6 trends defining the future of commerce. Formerly at ID...
Live from D-Congress 2022: The Future Vision
20 Jul 2022
Contributed by Lukas
For city dwellers, its clear to see that the places we live, and how we live in them, have all been designed to support a former age. As the interse...
Live from D-Congress 2022: The Opti-Channel Leaders
12 Jul 2022
Contributed by Lukas
For years we’ve talked about the power of omnichannel retail – the seamless combination of digital and physical touch points to deliver a flawless...
Live from D-Congress 2022: Composable Commerce
29 Jun 2022
Contributed by Lukas
We’re recording this conversation at D Congress 2022 so what better time and place then to discuss the latest updates in the commerce space. We're j...
Live from D-Congress 2022: The Innovation Drivers
13 Jun 2022
Contributed by Lukas
We hear more and more about the benefits of innovation labs within companies; the opportunity to ideate, test and prepare new releases for the wider o...
Live from D-Congress 2022: The Digital Differentiator
02 Jun 2022
Contributed by Lukas
Since the company’s foundation in 1989, entrepreneurship, expertise and a passion for gardening have driven Blomsterlandet to become Sweden’s larg...
Live from D-Congress 2022: The Dolby Experience
18 May 2022
Contributed by Lukas
In this live episode from D-Congress, we're joined by SVP, Technology Casper Rasmussen as he takes us through the incredible story of Dolby's transfor...
Transformation Stories: Think Big, Start Small: How to make innovation work
04 May 2022
Contributed by Lukas
We all know what it means to be innovative or to innovate. But how do you turn innovation into lasting results? How can you prove the impact in the sh...
Transformation Stories: Focusing on Sustainability
21 Apr 2022
Contributed by Lukas
Throughout this series we’ve heard from brands who are putting sustainability at the centre of their agendas. No longer deemed as something that can...
Transformation Stories: Digital-first Customer Centricity
13 Apr 2022
Contributed by Lukas
In this podcast you'll hear about bravery in the face of uncertainty... An embracing of inevitable change and the case for storytelling as a powerful ...
Transformation Stories: Saving Lives with Data
06 Apr 2022
Contributed by Lukas
We talk regularly about the impact of data – and indeed in this series we’ve already interviewed clients and experts to talk about the collection ...
Transformation Stories: Banking without Banks
23 Mar 2022
Contributed by Lukas
Is modern banking fit for the modern age….? Is technology innovation alone enough to make the difference consumers need to see? Those are the questi...
Transformation Stories: Connecting with the Luxury Client
15 Mar 2022
Contributed by Lukas
We often talk of the vital impact and importance of the customer experience within retail, but for luxury retail in particular, the customer experienc...
Transformation Stories: The Power of Change
10 Mar 2022
Contributed by Lukas
How do you balance the power of influence with the risk of change? That was the question faced by P&G haircare brand Pantene when they realized their ...
Transformation Stories: Breaking the Barriers of Diversity
02 Mar 2022
Contributed by Lukas
Listed as one of the UK's Top Most Influential Women in Tech & an international multi-award winner for her services to Diversity & Inclusion in indust...
Transformation Stories: The Social Revolution
22 Feb 2022
Contributed by Lukas
This interview explores an unlikely catalyst for transformation within a traditional brand. Brands in the aerospace industry are not typically known f...
Transformation Stories: Reaching the Right Audience
17 Feb 2022
Contributed by Lukas
This interview tackles the challenge of complexity within the digital sphere; how can you market a product of huge potential, to an audience who have ...
Transformation Stories: The Design Thinking Journey
08 Feb 2022
Contributed by Lukas
What is design thinking and how can it help you to transform? In this interview we speak to Claudia Böttcher - senior transformation consultant her...
Transformation Stories: Mobility & Automotive Trends 2022
27 Jan 2022
Contributed by Lukas
As we get underway with a new year, we’re looking ahead to the Mobility & Automotive trends that are going to be making their mark. Building on anot...
Transformation Stories: Creating the Connection
18 Jan 2022
Contributed by Lukas
The value of a physical space to reach new customers isn’t simply the realm of retailers. For this guest, their physical presence at global conferen...
Transformation Stories: The Data Dimension
12 Jan 2022
Contributed by Lukas
With the ambition to deliver the best possible experiences for their users (and derive new revenue opportunities for themselves in the process), brand...
Transformation Stories: The End of the Replatforming Cycle
06 Jan 2022
Contributed by Lukas
Microservices, APIs, Cloud and Headless techs make up the MACH acronym that is becoming synonymous with future-fit, flexible and responsive architectu...
Transformation Stories: Finding Opportunity in a Crisis
10 Dec 2021
Contributed by Lukas
Can there always be an opportunity in a crisis? For some, it’s easier to find than for others, but in this conversation we find out how one of the a...
Transformation Stories: Learning from Experience
10 Dec 2021
Contributed by Lukas
To embed change in any organisation is a complex feat – but a step by step approach to proving success, can go some way to easing the challenge. Fro...
Transformation Stories: Building the Future
10 Dec 2021
Contributed by Lukas
As a leader in advanced pump solutions, Grundfos has a keen focus on sustainability and the environment. To them sustainability is a mind-set and a wa...
Transformation Stories: The Pet-Centric Experience
10 Dec 2021
Contributed by Lukas
What do we mean by the Economics of Mutuality? For Royal Canin, it’s the outline of their business model. Setting goals around multiple forms of cap...
Transformation Stories: Enabling Freedom
10 Dec 2021
Contributed by Lukas
80% of Scandinavians say that they like to use a condom when they have sex with someone new. Only 50% make it happen. That’s the very unique challen...
Transformation Stories: Fully Immersive Finance
10 Dec 2021
Contributed by Lukas
It’s commonplace now for brands to talk about the combination of the physical and the digital - creating those borderless experiences that make inte...
Commoditization in Context: A discussion with commercetools
29 Jun 2021
Contributed by Lukas
In this episode we uncover the realities of commoditized technologies and discuss how to unlock the real value from your products. We take a look at t...
The Enterprise Evolution: A conversation with Sitecore
24 Jun 2021
Contributed by Lukas
Listen to the details around Sitecore’s latest acquisitions - and what those changes mean for businesses - and, more generally how we’re seeing en...
Connected Experiences: Bridging The Experience Gap
21 May 2021
Contributed by Lukas
The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in thi...
Connected Experiences: Exploring Business Transformation
21 May 2021
Contributed by Lukas
The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in thi...
Connected Experiences: Embracing Meaningful Interactions
25 Apr 2021
Contributed by Lukas
The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in thi...
Connected Experiences: Understanding the Friction
25 Apr 2021
Contributed by Lukas
The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in thi...
Connected Experiences: Discovering The Third Space
25 Apr 2021
Contributed by Lukas
The consumer mindset has changed, yet we intuitively know that consumers have a desire to get back to something that feels normal. That’s why in thi...
The International Women's Day series: 'Pay It Forward'
21 Mar 2021
Contributed by Lukas
In the final episode of our International Women's Day series, we're looking at how to pay it forward: How can we take what we've learnt and use that t...
The International Women's Day series: 'How To Thrive'
14 Mar 2021
Contributed by Lukas
In the second episode of our International Women's Day series, we investigate what it takes to thrive, not just at work, but in your personal life too...
The International Women's Day series: 'What we See'
07 Mar 2021
Contributed by Lukas
In the first episode of our International Women's Day series, we take a look at the current state of our industry and the impact that recent events ha...
25 of 25 – Freek Bijl, Liking what you See in the Mirror?
22 Dec 2020
Contributed by Lukas
Valtech’s Group Chief Strategy Officer reflects on a year like no others. From work-life balance to inclusion and diversity, the curveballs thrown t...
24 of 25 – Hitachi ABB, Launching a Carve-Out
22 Dec 2020
Contributed by Lukas
How much can you actually get done in less than 6 months? Well, you can establish the entire digital reality for a new business: From brand, to conten...
23 of 25 – MSU, Digital Imposter Syndrome
22 Dec 2020
Contributed by Lukas
Could you, personally, handle a digital transformation? With digital innovations and impressive transformations shown left and right, it's hard not to...
22 of 25 – DfT, Digitally Transforming Public Services
22 Dec 2020
Contributed by Lukas
Combining the agile approach with a stern focus on user research and digital enablement, UK's Department of Transport managed to turn one of their mos...
21 of 25 – Coloplast, Digitally Enabling the End User
18 Dec 2020
Contributed by Lukas
As strange as it may sound, the fax machine is still a massive part of the ecosystem for healthcare professionals worldwide! Determined to remove the ...
20 of 25 - Adapting Retail to the new Reality
18 Dec 2020
Contributed by Lukas
We all know COVID19 changed the reality for retail. But was it the final blow to brick & mortar stores, or is it rather the perfect timing to capitali...
19 of 25 – Creating an Environmentally Sustainable Digital Landscape
18 Dec 2020
Contributed by Lukas
You may not be aware, but the carbon emissions from our internet usage globally, is directly comparable to those of the airline industry. We can and w...
18 of 25 – Alcon, Harnessing Digital Opportunities
17 Dec 2020
Contributed by Lukas
Know when to cut your losses and when to invest more time in your pilots. That’s one of many learnings from Alcon’s ongoing digital transformation...
17 of 25 – BMW, Keeping Up with Change
16 Dec 2020
Contributed by Lukas
Buy extra horsepower as you see the mountains approaching, or take a nap while driving to work? The digital transformations at BMW never stop. Learn h...
16 of 25 – Valyo, Challenging the Institutions in Finance
15 Dec 2020
Contributed by Lukas
This is the story of a man who had a bad experience and turned it into a business. He's the CEO of Valyo, a company that turned bond-trading upside do...
15 of 25 – LNER, Innovating beyond Rails
14 Dec 2020
Contributed by Lukas
LNER made the most of the pandemic and accelerated their plans for innovations from their blueprint. Learn how digital is now a part of almost all dep...
14 of 25 – Wonderful Copenhagen, Sustainable Tourism before and after the Pandemic
13 Dec 2020
Contributed by Lukas
Tourism in 2020 was an entirely new ball game. Get inspired by Wonderful Copenhagen’s approach, as they focused on sustaining their product – Cope...
13 of 25 – Health, and Human to Business Transformation
11 Dec 2020
Contributed by Lukas
Are we standing in front of a reformation of the health care system? Our esteemed health expert and proclaimed futurist, Rasmus Rask, shares his thoug...
12 of 25 – Creative Services in a Pandemic
11 Dec 2020
Contributed by Lukas
From one day to the next creators had to rethink how they produce original content. So what did that shift do? Our Creative Director, Roxana, provides...
11 of 25 – MACH, the New Digital Buzz
10 Dec 2020
Contributed by Lukas
What is this MACH everyone is talking about? Our expert answers all the fundamental questions like what it is, who stands to benefit from it and why i...
10 of 25 – Sika, Global Roll-Out during a Pandemic
09 Dec 2020
Contributed by Lukas
A global roll-out of more than 100 websites is stressful enough – imagine adding a global pandemic to the mix. It might seem like unfortunate timing...
9 of 25 – Telia, Data-Driven Enterprise Approach
08 Dec 2020
Contributed by Lukas
Are you acting on data or gut feelings? While being data-driven seems daunting for many, it’s a matter of survival, if you ask Christian. Dedicated ...
8 of 25 – Toyota, Adapting Automotive to the Digital Age
07 Dec 2020
Contributed by Lukas
What meaning will a car have in the future? Listen to Alessio Becattini's insights from the ever-evolving automotive industry, and prepare yourself to...
7 of 25 – Novo Nordisk, Life Changing Digital Transformation
06 Dec 2020
Contributed by Lukas
Novo Nordisk is a leading global healthcare company. They are dedicated to driving change to defeat diabetes and other serious chronic diseases such a...
6 of 25 – Valtech, Luxury Experiences
04 Dec 2020
Contributed by Lukas
When all brands are forced to move in the same direction, how do you differentiate your customers’ experience? Having advised some of the biggest lu...
5 of 25 – Valtech Mobility, Mobility Trends 2021
04 Dec 2020
Contributed by Lukas
The Managing Director of our joint venture with Audi, provides a glimpse into the past, present and future of automobiles. Today a car has more softwa...
4 of 25 – Valtech, Connected Experiences
03 Dec 2020
Contributed by Lukas
Is there any room left for brick & mortar stores? Being the mastermind behind innovative products and experiences for clients like Disney and Levi's, ...
3 of 25 – Wavin, Purpose-led B2B
02 Dec 2020
Contributed by Lukas
What does it entail when a business decides to become purpose-led? Wavin invites us on their journey, sharing their insights spanning from organizatio...
2 of 25 - L'Oréal, Managing a Website Factory
01 Dec 2020
Contributed by Lukas
What is a Website Factory and how do you make an entire organisation adopt the new ways of working that comes with it? Anne Guichard, L'Oréal's Globa...
1 of 25 - Grundfos, Organizational Change in Digital Transformations
30 Nov 2020
Contributed by Lukas
Sharing the learnings and insights from Grundfos' massive Digital Transformation, their Group Senior Director for Digital Customer Excellence also pro...
Teaser - 25 Days of Digital Transformation
26 Nov 2020
Contributed by Lukas
Stay updated on the latest and greatest in digital with our brand new Podcast series "25 Days of Digital Transformation" featuring clients and experts...
S2 E3: The agile way of working in the low-touch economy
23 Sep 2020
Contributed by Lukas
In this episode, Olivier Bras, Director Agile Practices at Valtech, and Queeny Rajkowski, Head of Valtech Academy, explain what they have seen as posi...
S2 E2: Why Design Systems matter
28 Feb 2020
Contributed by Lukas
Designing at scale with different and always-changing resources can be complex to manage. Design systems allow brands to set a single source of truth ...
S2 E1: Reimagining shopping experiences
29 Jan 2020
Contributed by Lukas
How do brands bridge business challenges with customer needs through tech and creativity? In this episode, our experts discuss what great brands are a...
Episode 12: Personalization, the key to great customer experience
12 Dec 2019
Contributed by Lukas
How important is personalization for brands and marketing - communications teams? How can companies integrate these practices into their own activitie...
Episode 11: Les enjeux du design inclusif
20 Nov 2019
Contributed by Lukas
Camille Rubeillon, lead UX et Anne-Marie Lavoie, designer UX, démystifient le design inclusif. Dans cet épisode, seront abordés les enjeux de desig...
Episode 10: The Automotive & Mobility Industry
22 Oct 2019
Contributed by Lukas
Listen to this quick discussion with our mobility & automotive expert. He shares his vision for this industry and how we need to pay more attention to...
Episode 9: Community Management as a science
23 Sep 2019
Contributed by Lukas
Community management is no longer just a one person job. Companies that want to excel on social media to increase engagement rates need to have cross-...
Episode 8: Digital China
04 Jun 2019
Contributed by Lukas
In this episode we discuss the importance of understanding the Chinese customer and market as it becomes more and more appealing to foreign retailers....