In this episode of the Veterinary Business Podcast, co-host Dr. Amanda Landis-Hanna welcomes Robert Sanchez, founder and CEO of Digital Empathy, for a forward-looking conversation on what comes after the AI scribe. Together, they explore how independent veterinary practices can use AI not only to reduce documentation burden, but also to better understand client conversations, patient needs, business blind spots, and the signals that matter most. Robert shares how AI can help practices move beyond simple efficiency and toward smarter decision-making, stronger client relationships, and more personalized care at scale. The discussion highlights why context, judgment, and human connection remain essential as veterinary teams begin using AI to surface the right information at the right time. This episode is sponsored by Ekwa Marketing, platinum sponsor of the Veterinary Business Institute. Through this partnership, veterinary practices can book a complimentary Marketing Strategy Meeting, a $900 valued session designed to help practice owners step back and evaluate how their hospital is showing up online, where they may be missing growth opportunities, and what practical steps can improve visibility, competitiveness, and long-term growth. To book your complimentary Marketing Strategy Meeting, visit www.veterinarybusinessinstitute.com/msm.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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