216 - Debbie Boone, CVPM

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Recorded31 Aug 2023

Publisherveterinary-innovation-podcast.libsyn.com ↗

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Show notes

Veterinary practices encounter client conflicts and negativity. To enhance workplace culture, effective communication and hospitality training is key. This week, Shawn Wilkie and Dr. Ivan Zak discuss with Debbie Boone, CVPM the advantages of employing hospitality skills in veterinary medicine. "Hospitality in Healthcare" by Debbie Boone. Debbie Boone recommends the book "Crucial Conversations".

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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