In this episode of "Voice First AI", Michael explores the transformative world of conversational AI and why it's becoming an invaluable asset in business, specifically customer service. The episode, titled 'Why Talking to Robots Is the Smartest Thing You’ll Do Today,' emphasizes the efficiency of AI assistants, referencing their non-stop work ethic, lack of need for breaks, and constant cheerfulness. Michael notes that voicemail is becoming obsolete, leading to many lost leads, which can be rectified by employing AI assistants like Ava. Ava is praised for not only answering calls, but also enhancing customer interactions, sending follow-up messages, and summarizing call details with emotional nuance. He further illustrates the power of conversational AI with a real-world story about Bobby's Auto & Brake's successful integration of Ava into their customer service strategy. Michael concludes the episode by encouraging businesses to embrace conversational AI, highlighting its ability to provide reliable, professional, and friendly service while enhancing a brand's image. The episode concludes with a teaser for the next episode's humorous story involving a customer believing their car to be haunted. Aiva Answering Service

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