As Founder of E-WRITE, Leslie O'Flahavan, is a problem solver for work-related writing challenges who has helped thousands of people learn how to write well. She helps customer service agents write on-brand email, chat, and social media posts. In this episode, Leslie discusses what led her to create her business back in 1996, why she's so passionate about helping customer services representatives, the top skills she helped several major airlines incorporate into their customer service writings, how personal connections with your customers offset repeat complaints about the same issue, what a "brand voice" is and how she helps customer service agents write in that voice, and more! Learn about how our Team Performance System and Personal Brand Strategy can Help You Serve Well and Sell More at www.voiceofinfluence.net Read the transcript here: https://www.voiceofinfluence.net/81 Give and receive feedback that makes a difference! Register for our 20 minute Deep Impact Method video course here: www.voiceofinfluence.net/deepimpact

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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