Send us a textEver watched a great training fall apart in a real crisis? We sat down with Valeria Lerma, a licensed clinical social worker and strategic leader, to unpack a practitioner-centred approach that keeps skills online when stress is high and time is short. Instead of piling on theory, Valeria starts with self-awareness, nervous system regulation, and values-based decision-making—so nurses, techs, teachers, and officers can actually use what they know in the heat of the moment.We trace how acceptance and commitment therapy, internal family systems, somatic practices, and the neurosequential model converge into simple tools that shift behaviour on the floor: breathwork to drop out of high beta, quick resourcing to re-open the frontal lobe, and “padded boundaries” that hold limits while preserving safety and rapport. The results in her hospital are striking—fewer restraints, seclusions, and injuries, alongside better retention—because staff can recognise activation, calm their own system, and respond with clarity and care.Then we take it wider. In classrooms, behaviour becomes communication, not defiance—letting teachers restart learning without shame. For police, non-hierarchical, empathic communication reduces escalation while maintaining safety. Valeria also shares a telehealth crisis model that lets schools consult clinicians on the spot, increasing voluntary admissions and reducing traumatic emergency detentions for youth. We get honest about barriers too: why funding paths often exclude mission-driven for-profit providers, and how a citywide pilot could generate data for sustainable policy change.If you care about trauma-informed care that actually works—in hospitals, schools, and public safety—you’ll find practical frameworks and field-tested steps you can use right now. Subscribe, share with a colleague, and leave a review with one change you’ll try this week.BiographyValeria Lerma, LCSW‑S is a Licensed Clinical Social Worker and Director of Strategic Business Initiatives at San Antonio Behavioral Healthcare Hospital. With over 15 years in the field, she leads trauma-informed, employee-centered training initiatives that improve outcomes for both staff and patients.Her work extends into schools and law enforcement, and she’s pioneering a telehealth model to reduce unnecessary emergency detentions for youth. Valeria’s long-term mission is to reform mental health systems through compassionate, practical change.📬Contact DetailsEmail: [email protected]: www.sanantoniobehavioral.comLinkedIn: www.linkedin.com/in/valeria-lerma-lcsw-s-756a7846/🏥 Hospital Social MediaInstagram: www.instagram.com/sabehavioral/About Dr Andrew Greenland Dr Andrew Greenland is a UK-based medical doctor and founder of Greenland Medical, specialising in Integrative and Functional Medicine. With dual training in conventional and root-cause approaches, he helps individuals optimise health, performance, and longevity — with a focus on cognitive resilience and healthy ageing. Voices in Health and Wellness features meaningful conversations at the intersection of medicine, lifestyle, and human potential — with clinicians, scientists, and thinkers shaping the future of care. 💌 Join the mailing list for new episodes and exclusive reflections: https://subscribe.voicesinhealthandwellness.com

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