On this week's episode, we brought on...the host! That's right, Mary Drumond, Worthix CMO and Editor-in-Chief of the Voices of CX blog gets the script flipped and takes the hot seat. Will she survive the onslaught of deep, thought-provoking questions from none other than her previous guests and her own listeners? 🟠Visit VoicesofCX.com to read the full transcript and sign up to our newsletter Mary Drumond is Chief Marketing Officer at Worthix and host of Voices of CX Podcast. She is also an entrepreneur who has been through the trenches, starting as an instructor and working her way up to Sales and Marketing Director before acquiring the Advance Languages EFL school. Mary is passionate about consumer behavior and has extensive experience in marketing research, focusing on customer experience (CX) and customer experience management (CEM). Mary currently serves as a board member for the University of Georgia Master’s in Market Research program, is the CX chair of Officium Labs, and co-chair of Latinas in Tech Atlanta. Outside of work, Mary takes strength to another level, and is an accomplished olympic weightlifter. 🟠Connect with Mary Drumond Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary 🟠Connect with the Voices of CX Follow Worthix on LinkedIn https://www.linkedin.com/company/worthix Follow Worthix on Twitter: @worthix 🟠About Voices of CX Podcast The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table. 📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).

Ask this episode

“What did the council decide on item 42?” — answered with the speaker and the moment.

Transcript

Related