Becky Roemen is an experienced Customer Experience transformation strategist with demonstrated success and thought leadership. Her innate passion for the delivery of digital transformation & disruptive business technologies is married with her marketing and business strategy background. She serves as a thought leader in the Customer Experience and Disruptive Technologies space, backed by several industry publications and certifications. Expertise in both technology and marketing give way to refined capabilities in developing and implementing a transformational customer experience strategy that provides value and drives customer loyalty. She's a trusted industry voice for guidance on emerging contact center channels and technologies, and has been recognized as a Top 50 Customer Experience Industry Thought Leader by ICMI. Access the transcript on our blog at https://voicesofcx.com/contact-centers-are-untapped-cx-value-centers-becky-roemen/?utm_source=soundcloud&utm_medium=description Follow Becky on LinkedIn: https://www.linkedin.com/in/becky-roemen/ Follow Becky on Twitter: @BeckyRoemen Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/ Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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