Denise Lee Yohn is an author, a keynote speaker, and a brand leadership expert. Through her expertise and personal approach, Denise has inspired business leaders around the world to build great brands and exceptional organizations. Denise has authored several books and has been a regular contributor to The Harvard Business Review, and Forbes. She's also written for Fast Company, Entrepreneurs, Knowledge@Wharton, and Change This. She has appeared on media such as Fox Business TV, CNBC, Wall Street Journal, and The New York Times. Access the transcript on our blog at https://voicesofcx.com/closing-the-gap-between-brand-vision-and-customer-expectations-denise-lee-yohn/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Denise Yohn on LinkedIn: https://www.linkedin.com/in/deniseleeyohn/ Follow Denise Yohn on Twitter: https://twitter.com/deniseleeyohn Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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