This week on the Voices of CX Podcast, we talked to Amelia Dunlop, Chief Experience Officer at Deloitte Digital. She talked about her greatest passion, elevating the human experience in the workplace and how love should be part of that conversation. 🟠About Amelia Dunlop As Chief Experience Officer at Deloitte Digital and leader of the US Customer Strategy and Applied Design practice for Deloitte Consulting LLP, Amelia Dunlop helps companies develop winning strategies that combine innovation, creativity, and digital strategy. Amelia received Consulting Magazine’s 2020 Top Women in Technology Award for Excellence in Innovation. She is author of the book, Elevating the Human Experience: Three Paths to Love and Worth at Work. Amelia leads a team of problem solvers who use human-centered design and customer insights strategy to help businesses shift their focus from the customer experience to the human experience. As marketers, she says we have an opportunity to create more human experiences—earning long-term loyalty and trust in the process. Amelia loves helping clients tackle their toughest problems. For her, the best kind of problem requires thinking in a new and different way. She enjoys helping clients create solutions and build the organizational momentum to turn the future they imagine into a reality. She writes and speaks regularly about human experience, creativity, and customer strategy, and contributes to the Wall Street Journal’s CMO Journal and Adweek. She also serves on the board of the MacDowell Colony, a national not-for-profit organization that creates space for artists. Born in London, she has lived and worked across Europe, Asia, Africa, the Middle East, and India. These days she lives with her husband and three children in Boston. 🟠Connect with Amelia Dunlop Follow Amelia on LinkedIn Follow Amelia on Twitter Learn more about the book Elevating the Human Experience: Three Paths to Love and Worth at Work here: http://www.deloittedigital.com/us/ehxbook Pre-order your copy of “Elevating the Human Experience” Stay in the know with her book on Facebook, YouTube, and Twitter. Amelia’s website: https://www.ameliadunlop.com/ 🟠Visit VoicesofCX.com to read the full transcript and sign up to our newsletter: https://voicesofcx.com/elevating-the-human-experience-amelia-dunlop/ 🟠Connect with Mary Drumond Follow Mary Drumond on LinkedIn Follow Mary Drumond on Twitter: @drumondmary 🟠Connect with the Voices of CX Follow Worthix on LinkedIn https://www.linkedin.com/company/worthix Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn https://www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary 🟠About Voices of CX Podcast The Voices of CX Podcast is a podcast that covers all things business strategies, customer decision insight, empathetic leadership practices, and tips for sustainable profitability. With a little bit of geeking out on behavioral science, A.I. and other innovation sprinkled in here and there. The guests span multiple industries, but all of them have years of experience to bring to the table. 📩Got something to say about CX or want to be featured on the show? Let us know! Email the Producer ([email protected]).

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