Gustavo Imhof has been recognized as one of the rising stars of Customer Experience. Recently nominated a "30 Up and Coming Leaders in CX" --aged below 30, he works with leading blue chip companies and spoken to audiences across Europe and in LATAM, helping people understand the DNA of great CX strategy. He is regularly featured on a number of leading Customer Experience portals and has contributed to a number of CX thought leadership publications. Gustavo is specialized in measurement, KPIs and making your Voice of Customer actionable and embedding it within the business. Access the transcript on our blog at https://voicesofcx.com/cx-metrics-and-kpis-in-the-age-of-ai-gustavo-imhof?utm_source=soundcloud&utm_medium=description Check out Gustavo's contribution to our blog. https://blog.worthix.com/is-having-a-horde-of-promoters-really-the-key-to-your-customer-experience-strategy Gustavo Imhof's Webstie: https://cxahead.com/ Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Gustavo Imhof on LinkedIn: www.linkedin.com/in/gustavoimhof/ Follow Gustavo Imhof on Twitter: @GustavoImhof Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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