Jay Baer, CSP, CPAE has spent 25 years in digital marketing and customer experience, consulting for more than 700 companies during that period, including 34 of the FORTUNE 500. His current firm – Convince &Convert – provides word of mouth, digital marketing, and customer experience advice and counsel to some of the world’s most important brands. Jay’s Convince & Convert blog was named the world’s #1 content marketing blog by the Content Marketing Institute and is visited by more than 250,000 marketers each month. Jay also hosts and produces the Social Pros podcast, which is downloaded 65,000 times monthly and was named best marketing podcast by the Content Marketing Awards. He also has a weekly Talk Triggers show on the topic of his new book by the same name which is featured on Youtube, and as a podcast. Access the transcript on our blog at https://voicesofcx.com/creating-word-of-mouth-advertising-with-talk-triggers-jay-baer/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: www.linkedin.com/company/worthix/ Follow Worthix on Twitter: @worthix Follow Jay Baer on LinkedIn: www.linkedin.com/in/jaybaer/ Follow Jay Baer on Twitter: @jaybaer Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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