Stacy Sherman is known for her expertise in designing and implementing succesful customer-centric programs that differentiate B2C and B2B brands beyond price. She's currently head of customer experience and employee engagement at Schindler Elevator Corporation, where she's contributing to year by year revenue growth and portfolio protection. Other than CX, Stacy has led digital marketing and website conversion optimisation for reputable brands of all sizes and budgets, including Verizon Wireless, AT&T, Martha Stewart, ADP, Wilton and more. Access the transcript on our blog at https://voicesofcx.com/on-the-front-lines-of-customer-experience-stacy-sherman/?utm_source=soundcloud&utm_medium=description Follow Worthix on LinkedIn: www.linkedin.com/in/worthix/ Follow Worthix on Twitter: @worthix Follow Mary Drumond on LinkedIn: www.linkedin.com/in/marydrumond/ Follow Mary Drumond on Twitter: @drumondmary Follow Stacy Sherman on LinkedIn: www.linkedin.com/in/stacysherman/ Follow Stacy Sherman on Twitter: @stacysherman

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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