In this episode, Melanie Faye and Stino Smet reflect on the tumultuous year of 2025, discussing the challenges posed by AI, the impact of social media on professional identity, and the importance of maintaining human connection in an increasingly automated world. They share personal experiences of over-servicing customers, hiring challenges, and therapeutic journeys, ultimately looking ahead to 2026 with a sense of preparedness and optimism.Takeaways2025 was a year of significant challenges and changes.AI has influenced how we approach change management.Social media can create unrealistic expectations for professionals.Maintaining a human connection is crucial in customer success.Over-servicing customers can lead to long-term benefits.Hiring processes require clear boundaries and objective criteria.Therapy can help in managing stress and anxiety.Learning from past mistakes is essential for growth.2026 presents an opportunity to apply lessons learned from 2025.It's important to focus on what we can control moving forward.

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