We F*cked Up So You Don't Have To
Episodes
We fucked up... the Renewal
11 Mar 2026
Contributed by Lukas
In the fast-paced world of customer success management, the pressure to retain clients can sometimes lead to less-than-ideal outcomes. In a recent epi...
We Fucked up...the perception of the customer
20 Jan 2026
Contributed by Lukas
As we welcome the new year, it's time to reflect on the lessons learned from the past and how they can shape our future. In the first episode of 2026 ...
We fucked up...2025
29 Dec 2025
Contributed by Lukas
In this episode, Melanie Faye and Stino Smet reflect on the tumultuous year of 2025, discussing the challenges posed by AI, the impact of social media...
We fucked up... Lessons from Generational Differences and AI
18 Dec 2025
Contributed by Lukas
In a world where technology continues to reshape our workplaces, the emergence of AI tools like ChatGPT has sparked both excitement and concern, parti...
We Fucked Up...and brought Xena Energy
16 Sep 2025
Contributed by Lukas
Full Show NotesWe’re back, babes. Season 2 is here and we’re booked through the end of the year. In this episode, Stino and Mel debrief a spicy re...
We Fucked Up...and burned out
03 Jun 2025
Contributed by Lukas
Have you ever forgotten to care about yourself, and how you feel, and how your job MAKES you feel?...no? Well, then you haven't quite fucked up l...
We Fucked Up...and didn't know our numbers
27 May 2025
Contributed by Lukas
Have you ever gotten through most of your presentation to the board before you realize your numbers were wrong?...no? Well, then you haven't quit...
We Fucked Up...and baked our documentation halfway
13 May 2025
Contributed by Lukas
Have you ever answered the same question over and over? When you could have taken a bit of extra time to write it down to avoid redoing your work?......
We Fucked Up...and let the customer drive the bus | Episode 16
08 Apr 2025
Contributed by Lukas
Have you ever let the client tell you they're a special little flower? That your standard processes simply canNOT apply to them?...no? Well, the...
We Fucked Up...and confused features with value | Episode 15
25 Feb 2025
Contributed by Lukas
Do you know the true value of the product you represent as a customer success manager? Have you ever been caught using a competitor's tool because it...
We Fucked Up...and let churn surprise us | Episode 14
11 Feb 2025
Contributed by Lukas
Do you treat every time a customer churns like the end of the world, searching high and low for everything you *could've* done?...no? Well, then ...
We Fucked Up...and sold out to AI | Episode 13
28 Jan 2025
Contributed by Lukas
Are you farming more and more of your daily job out to AI, only to realize you're spending more time than before just holding its hand?...no? Wel...
We Fucked Up...and underestimated the importance of SMB | Episode 12
31 Dec 2024
Contributed by Lukas
Do you give more attention to your customers with the household names than you do your small-time companies?...no? Well, then you haven't quite f...
We Fucked Up...and avoided the difficult conversations | Episode 11
17 Dec 2024
Contributed by Lukas
Do you find difficult conversations...too difficult? Like, you just avoid them entirely until shit blows up in your face?...no? Well, then you h...
We Fucked Up...and trusted our champion implicitly | Episode 10
03 Dec 2024
Contributed by Lukas
Have you ever put your success in the hands of your champion, your BFF, your CS soulmate? Only to have them use that trust against you?...no? W...
We Fucked Up...and got way too many resumes | Episode 9
05 Nov 2024
Contributed by Lukas
Have you ever sent a job application through without reading the job description? Saying you're KEEN to LEARN MORE about a company?...yeah? Wel...
We Fucked Up...and made our customer feel like a dumbass | Episode 8
10 Sep 2024
Contributed by Lukas
Have you ever done the exact same training? Twice? For a customer who couldn't understand the software? And made her cry because YOU couldn't under...
We Fucked Up...and got a little too personal | Episode 7
28 Aug 2024
Contributed by Lukas
Have you ever sent every one of your customers a generic check-in email and been told you're not worth their time? Or creeped your customer out ...
We Fucked Up...and got taken off an account | Episode 6
13 Aug 2024
Contributed by Lukas
Have you ever tried to be the superhero and been removed from an account as a result? Or made a mortal enemy of your product manager by making p...
We Fucked Up...and killed an onboarding | Episode 5
30 Jul 2024
Contributed by Lukas
Have you ever made an onboarding customer cry? Or churn on the same day of their kickoff call?...no? Well then you haven't quite fucked up like we h...
We Fucked Up... We didn't keep a Paper Trail
11 Jun 2024
Contributed by Lukas
Welcome back to "We Fucked Up So You Don't Have To," the podcast that blasts through the chaos with a POW POW POW! This episode is all about the power...
We F*ucked Up So You Don't Have To: Too Friendly for Business? The BFS Trap
06 May 2024
Contributed by Lukas
🎧 New Episode Alert: "Too Friendly for Business? The BFS Trap" 🤝Hey, WFUSYDHT fans! It’s Stino & Melanie here, and boy, do we have a story...
We F*ucked Up So You Don't Have To Renewal Edition
18 Mar 2024
Contributed by Lukas
We F*cked Up, So You Don't Have To: Episode 2 - The Renewal Red Flag RumbleUh oh, someone forgot the magic renewal dust! 🪄 In this episode, Me...
We F*ucked Up So You Don't Have To Communication Edition
06 Mar 2024
Contributed by Lukas
Buckle up, ‘cause we're diving headfirst into the hilarious (and sometimes cringe-worthy) world of customer success blunders.This inaugural epi...
Trailer
01 Mar 2024
Contributed by Lukas
Welcome to another exciting episode of "We Fucked Up, So You Don't Have To"! Get ready to dive into the wild world of customer success ...