AI transformation isn’t about flashy tools — it’s about strategic wins that build momentum and deliver real business value.On this episode of Where AI Works, host Peter Cappelli is joined by Vivian Sun, the Senior Director of Data & AI, Enterprise Architecture, and IT Transformation at Jabil Incorporated, one of the world’s largest and most quietly influential contract manufacturers. Sun shares how her company scaled AI across its global operations — not by chasing hype, but by starting with tangible use cases that delivered measurable impact. As you’ll hear, Jabil’s journey began with AI-powered computer vision, replacing tedious and error-prone visual inspections. From there, it moved into machine learning for color calibration in manufacturing — transforming decades of tacit worker knowledge into predictive models. They then layered in generative AI to enhance compliance with trade regulations, using AI as both a decision-making assistant and a validation tool. Sun emphasizes that successful AI adoption demands more than tech — it needs executive buy-in, change management, and a relentless focus on business value. Her advice? Start small, but think big, and treat AI not as a tool, but as a company-wide transformation.Episode Highlights:6:00 - Vivian discusses how Jabil’s AI journey focused on three core technologies; AI computer vision, machine learning, and generative AI.11:31 - Vivian explains how early use-cases of AI at Jabil paved the way for further implementation by revealing a direct impact on business, educating employees, and building confidence among executives.16:58 - Vivian and Peter unpack how generative AI can be used in tandem with machine learning to validate or improve the information gleaned from a company’s data.

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