Architect and author Kevin Ervin Kelley speaks about his book "Irreplaceable: How to Create Extraordinary Places that Bring People Together." He discusses the key elements that make places great, the importance of combining diverse components to enhance user experience, and how retail environments can outperform online competition by focusing on powerful, emotional experiences. Industry experts Ana Leon with Nuveen and Laura Fullington with Tanger join the conversation, examining successful case studies such as The Grove in Los Angeles and innovative retail designs translated from deep customer insights. The episode also explores the emotional and behavioral impacts of better-designed environments on shoppers. James Cook is the Director of Retail Research in the Americas for JLL. Subscribe: Apple Podcasts | Spotify Listen: WhereWeBuy.show Email: [email protected] Watch our video show, Everything We Know About Retail: http://everythingweknow.show/ Leave a message on the Where We Buy hotline. We may use it on an upcoming show. Call (602) 633-4061 Read more retail research here: http://www.us.jll.com/retail Theme music is Run in the Night by The Good Lawdz, under Creative Commons license.

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