Jan M. McLaughlin, CSP works with professionals who want to positively influence the responses they receive. Jan had been a teacher, retail manager and actress in television commercials when she established the image consulting firm, J'Ambry. Referred to in the Seattle Times as a "pioneer in the image industry" and "the most frequently-quoted image professional in the Northwest," she was a popular guest on television and radio and in demand as a speaker. At the urging of clients, she expanded her focus and established Your Communication Connection. As a highly-respected speaker and trainer—who is considered an expert in communication—she offers programs on impression management, communication, customer service, leadership and presentation skills. Jan has earned the Certified Speaking Professional (CSP) designation—the speaking profession's international measure of speaking experience and skill. Fewer than 12 % of the 5,000+ speakers worldwide, who belong to the 14 member associations of the Global Speakers Federation (GSF), currently hold this professional designation.

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“What did the council decide on item 42?” — answered with the speaker and the moment.

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