Most revenue challenges don’t start with sales.They start at the system level.In this episode of Making Revenue Tick, I sit down with Mark C. Ward, Founder at Revenue Arc and author of Sales Turnaround, to unpack why so many companies stall between $3M and $30M ARR, and why the default “hire harder, sell harder” mindset rarely fixes the real issue.Mark has spent the last two decades helping companies, from early-stage scaleups to global tech giants - diagnose and redesign their revenue systems for sustainable growth. His work focuses on making sales organizations not just hit targets, but predictably perform.We talk about what a healthy revenue system actually looks like, why most forecasts are fiction, and the costly gap between ambition and operational maturity.What we cover:– The 5 elements of a scalable revenue system– Why onboarding is a competitive differentiator– The hidden drag of bad process and tool sprawl– Building sales systems that align with how your customers buy– What to do when your team is on fire—and not in a good wayIf you’re a founder, CEO, or sales leader navigating the messy middle - this is for you.Because the truth is: if your revenue engine isn’t designed to scale, it won’t.Watch the full episode now and get practical strategies you can implement immediately.Connect with Mark Ward: https://www.linkedin.com/in/markcward/Connect with Richard Washington: https://www.linkedin.com/in/richwash/Follow Growth Magnet: ⁠ / growth-magnet-7083793079794556928 #MakingRevenueTick #RevenueLeadership #ScalingStartups #GTMStrategy #b2bgrowth 00:00Introduction to Revenue Growth Challenges03:03The Importance of Revenue Operating Models06:05Common Problems in Scaling Revenue08:58Understanding Business Inefficiencies12:02The Role of Systems in Revenue Growth14:57Customer-Centric Revenue Operating Models18:01The Impact of Remote Work on Team Dynamics20:59Navigating Organizational Politics24:11Blind Spots in Business Operations26:54The Art and Science of Business Transformation40:55Navigating Change: The Importance of Retaining Core Elements46:55Leadership Gaps: Identifying and Addressing Weaknesses52:44Hiring Right: The Critical First Sales Hires58:56Assessing Talent: The Importance of Proper Evaluation01:03:48Building Systems: The Heartbeat of Sales Organizations01:09:43Impact-Centric Selling: Understanding Broader Implications01:12:57Final Thoughts: Key Takeaways for Sales Leaders

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