在誠品線上購物有問題怎麼辦？ 問智能客服。 想查詢新光三越的優惠活動？ 問智能客服─新新。 在Yahoo購物中心網購有問題怎麼辦？ 問智能客服─阿虎。 日常生活所需的食衣住行育樂，已隨處可見智能客服(AI)的蹤影，各產業也開始引進智能相關的技術與服務，有別於以往人與人的客服模式，智能客服─機器人的互動模式更直接快速與多元，卻也少了人與人互動之間才會有的「溫度」。 如何在智能客服與更多元的智能服務中，保有「溫度」，便是網訊電通多年來致力於客戶服務的目標。 正如同網訊電通-陳諧執行長的理念：「協助品牌運用創新科技，並以有溫度的個人化體驗經營客戶。」 本集，我們將跟著陳諧執行長，一同感受網訊電通所帶來的客服「溫度」！ -- Hosting provided by SoundOn
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