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太多組織忽略了它們最強而有力的成長和創新資源，就在它們眼皮底下。 也就是在第一線製造產品、提供服務、 和顧客直接接觸的員工，他們對於現存的問題有精闢的見解。 你要做的是打造創意導向組織，有效釋放及採納來自基層員工源源不絕的創意。參見原書網址。 -- Hosting provided by SoundOn
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