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許多書專注在如何完成交易，本書則是把重點放在不再流失顧客。原因很簡單，顧客好不容易完成一次買賣，如果沒有好好貼心對待他們，你只會一再流失他們，然後不斷從頭開始尋找新顧客。 -- Hosting provided by SoundOn
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