Bright Harbor
company
3 mentions
1 recordings
first heard Feb 2025
last heard Feb 2025
↓3 vs the 12 months before
Disaster‑recovery platform helping families after catastrophes
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Moments
newest first · ▶ plays the momentLauren WoodExperts of Experience · LA Fires Exposed a Harsh Customer Service Truth · 6:10 · Feb 2025
…And that is such a moment where we can be helping people to navigate such a complex situation, which is exactly what Bright Harbor is here to do. And so I'd love to learn a little bit about how are you supporting clients through that? Can you give us a bit more of a picture in terms of what is the experience you are trying to create for those who are working…
Gavin BlairExperts of Experience · LA Fires Exposed a Harsh Customer Service Truth · 2:16 · Feb 2025
…Thank you for having me.…
Lauren WoodExperts of Experience · LA Fires Exposed a Harsh Customer Service Truth · 1:07 · Feb 2025
…Today, we are speaking to Gavin Blair, the COO of Bright Harbor, where we will be exploring how Gavin and his team are rebuilding trust in moments of total loss, quite literally. After helping Lemonade reinvent their customer experience, Gavin's now tackling one of the most emotionally charged challenges in business, guiding families through wildfires, floo…
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