North Adams Regional Hospital

…This is the biggest thing that we have to consider because this brings us to something crucial about leadership transitions, building credibility, credibility from day one. At North Adams, the leadership team made a huge mistake that undermines many new leaders. They failed to communicate transparently about the challenges that they were facing. That's the…

…So at North Adams, the leadership team looked at the paper reality, the financial statements, the patient volumes, the operational metrics. But they missed something crucial, the perceived reality of their staff and community in ground reality of why patients were choosing other hospitals.…

…they misjudge the reality of their situations. Typically, when this happens, everything begins to shift. So when this new leadership took leadership of North Adams Regional Hospital, there were signs, but the mistake happened when they misjudged the reality of their situation.…