Menu
Sign In Search Podcasts Charts People & Topics Add Podcast API Blog Pricing

Aaron Lee

๐Ÿ‘ค Speaker
229 total appearances

Appearances Over Time

Podcast Appearances

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

We also have an outbound SDR as a service.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So people tend to play a mix of these services when they start using us because they want us to be the one-stop shop to handle inbound, outbound, omni-channel, 24-7.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Actually, we're not at that level yet because one of the parts that we are blending between AI and the human is the human cost is significant.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So I would say our gross margin is 60% plus.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

That's a 6-0%.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Yeah.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

That's not terrible.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Oh, I think we can actually get to about, like, if we are lucky, we probably can get to 5,000 to 6,000.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Actually, more than that.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Let me see.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

We are doing, I think like a few months ago, we crossed $20 million ending run rate.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Yeah, but like a thousand is actually close to it.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

It's a blending between different services.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So like we have, let's say the outbound one, people are paying like thousands of dollars because they're using us as more like a SDR as a service team.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

For the chat, it's a lower one because like the ASP is actually lower.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

I think most of them are actually going from one service to another service.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

like cross-selling.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

Another one is like, we're actually adding more kind of features.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

So people actually paying more to upsell.

SaaS Interviews with CEOs, Startups, Founders
Smith AI Breaks $22m ARR Helping Companies Manage Voice, Chat Support, $100m Cap, Burning $300k per Month

And also we're attracting businesses that are more mature, like meaning they actually have higher call volume, higher chat volume.