Aaron Lee

And on top of that,

The outbound services we started about a year ago is where people say, hey, not only do I want you guys to answer the inbound call, I also want you guys to make the outbound calls.

And that is like, I call it the sales and marketing side of things.

So the team that we have, we have about total, I would say their headquarter plus agents, about more than 600 people.

Yeah.

Yeah.

So we actually have a mix.

So we have a team like we call like kind of the, I call it a universal agent where they can handle inbound or outbound depending on the time of the day and the day of the week.

Right.

Because sometimes you have more outbound than inbound.

Sometimes you have more inbound than outbound.

Interesting.

So if you think about our model, right?

So we, it's a network effect.

That means the more people who use the service, the lower the cost that we're going to be.

So that's number one.

That's how you capitalize.

Number two is really AI, right?

If you look at like AI in the past, I would say before the chat GPT, we're using AI for like transcriptions.

We're using AI to do like real-time language, like Spanish to English.